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Any Questions?

We are here to answer any questions you might have before you join us. If you cant find the answer you need, ask us a question using the form below.

Online Class FAQs

Please pre-book and pre-pay for your class online via our DX online booking system

When you buy online you will need to set up your account via our booking system. To book classes online please click here to access the account registration process and follow the simple set-up instructions. Please fill in a registration form if you are new to DX.

Zoom is a cloud-based video conferencing service.  Once you have booked onto the course, all information and instructions will be emailed to you. We recommend you read the information offered on Zoom, and ensure you have the ability and confidence to use the service before the workshops commence.

Yes. You will need a strong Wifi connection for the best experience. Using an ethernet cable to ‘hard wire’ your internet into a computer could offer further stability and speed.

We recommend that you use a device with the largest screen available. A desktop or laptop is ideal (phones and tablets can be too small to see clearly) Some people may be able to mirror their computer screen to their TV for an even better view.

All participant’s have the choice to have their cameras disabled throughout. You will only be able to see tutor and any participants in the class who choose to have their camera on. You will be asked to mute your mic throughout the class.

Participants will be able to  talk directly to the tutor for the Q&A at the end of the session or you can type you comments and questions directly to the tutor.

Wear what you would normally wear to a dance class. Appropriate clothing that you can move easily and safely in. Trainers or dance shoes – we do not recommend dancing in socks or bare feet, even on carpet. Remove all jewellery, and tie up long hair off the face.

We understand that space is going to be limited. Choreography will be designed to keep routines as compact as possible. However, it is important that your space is clear and tidy. Please consider potential risks, choose an appropriate space and remove any hazards. We also know pets can get excited when you’re dancing and want to get involved, but please keep them away to avoid tripping.

Note: If you engage in our online dance class, you agree that you do so at your own risk; are voluntarily participating in these activities; and assume all risk of injury to yourself. DanceXchange and the tutor take no responsibility for any personal loss or injury caused whilst participating in this class

Studio Class FAQs

Our staff members will be there to guide you and answer any questions you may have.

Masks: We encourage all our visitors and customers to wear masks or facial coverings when entering the building, using the main staircase or lift to access Level 5 Reception, unless medically exempt.


Reception: Please sanitise your hands before entering the studio. We recommend you come to the studios changed and ready to go, however, our changing/shower facilities are open.
Please ensure you are on time, if you are more than 15 minutes late to class you won’t be able to access the studio.
If you are feeling unwell, please do not attend the studios to keep you and others safe. Visit the NHS website for more information: https://www.nhs.uk/conditions/coronavirus-covid-19/

Tickets: Can be pre-booked and pre-paid for online via our DX online booking system or purchased at reception via cash or card, subject to availability.

When you buy online you will need to set up your account via our booking system. To book classes online please click here or click the shopping cart icon in the header of the website to access the account registration process and follow the simple set-up instructions.

Once purchased, tickets cannot be exchanged, refunded or transferred unless the class/event is cancelled or you test positive for COVID-19. (You will need to supply proof of a positive test that has been reported to the government website.)

Concessions are available to those who are:

  • Over 60s
  • Students
  • People with disabilities
  • People on Universal Credit
  • Emergency services workers
  • NHS and social care sector workers
  • Armed forces

ID will be required on arrival

Anything comfortable that lets you move freely. You can wear tracksuit bottoms, leggings & t-shirts for most classes. Please wear light-soled trainers or dance shoes (if you have them), Contemporary and yoga classes are bare feet.

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Yes, we recommend you come to the studios changed and ready to go, however, changing/shower facilities are open.
We don’t have lockers so please take all your valuable possessions with you into the studio from the changing rooms.
Yes, please bring your refillable water bottle with you. You can take bottles with you into the studios.
You won’t be allowed to join a class if you’re more than 15 minutes late. This is because you’ll have missed the warm-up, which increases your chance of injury.
We aim to make our classes accessible to everyone regardless of disability. Read our information here or please call us on 0121 667 6730 or email info@dx.dance to discuss any support you might need.

Any Questions?

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