Any Questions?

We are here to answer any questions you might have before you join us. If you cant find the answer you need, ask us a question using the form below.

Online Class FAQs

Please pre-book and pre-pay for your class online via our DX online booking system

When you buy online you will need to set up your account via our booking system. To book classes online please click here to access the account registration process and follow the simple set-up instructions. Please fill in a registration form if you are new to DX.

Zoom is a cloud-based video conferencing service.  Once you have booked onto the course, all information and instructions will be emailed to you. We recommend you read the information offered on Zoom, and ensure you have the ability and confidence to use the service before the workshops commence.

Yes. You will need a strong Wifi connection for the best experience. Using an ethernet cable to ‘hard wire’ your internet into a computer could offer further stability and speed.

We recommend that you use a device with the largest screen available. A desktop or laptop is ideal (phones and tablets can be too small to see clearly) Some people may be able to mirror their computer screen to their TV for an even better view.

All participant’s have the choice to have their cameras disabled throughout. You will only be able to see tutor and any participants in the class who choose to have their camera on. You will be asked to mute your mic throughout the class.

Participants will be able to  talk directly to the tutor for the Q&A at the end of the session or you can type you comments and questions directly to the tutor.

Wear what you would normally wear to a dance class. Appropriate clothing that you can move easily and safely in. Trainers or dance shoes – we do not recommend dancing in socks or bare feet, even on carpet. Remove all jewellery, and tie up long hair off the face.

We understand that space is going to be limited. Choreography will be designed to keep routines as compact as possible. However, it is important that your space is clear and tidy. Please consider potential risks, choose an appropriate space and remove any hazards. We also know pets can get excited when you’re dancing and want to get involved, but please keep them away to avoid tripping.

Note: If you engage in our online dance class, you agree that you do so at your own risk; are voluntarily participating in these activities; and assume all risk of injury to yourself. DanceXchange and the tutor take no responsibility for any personal loss or injury caused whilst participating in this class

DX Studio Classes FAQs

Our staff members will be there to guide you and answer any questions you may have.

Step 1: Ensure you arrive with evidence (text or email) of a NEGATIVE rapid lateral flow test result. Without this, you will be unable to enter the building so please remember to do this the day of your class. You can order free test kits here: www.gov.uk/order-coronavirus-rapid-lateral-flow-tests

Step 2: Wearing your mask, you will enter the building using the main staircase.

Step 3: You will then enter the studio and use your designated box marked out in 2m spaces on the studio floor, you can remove your mask here if you would like to. Please remember our changing/shower facilities are not open at this time so do come to class changed and ready to go!

Step 4: At the end of your class, you will head out through the closest fire exit adhering to our one-way system wearing your mask.

Please ensure you are on time, if you are more than 15 minutes late to class you won’t be able to access the studio.

When you buy online you will need to set up your account via our booking system. To book classes online please click here or click the shopping cart icon in the header of the website to access the account registration process and follow the simple set-up instructions.

Once purchased, tickets cannot be exchanged or refunded unless the class/event is cancelled. All tickets will be offered subject to availability at the time of booking. Please give us a call us on 0121 667 6730 to discuss further.
Anything comfortable that lets you move freely. You can wear tracksuit bottoms, leggings & t-shirts for most classes. Please wear light-soled trainers or dance shoes (if you have them), Contemporary and yoga classes are bare feet.

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No, these are currently closed until further notice.
We don’t have lockers so please take all your valuable possessions with you into the studio from the changing rooms.
Yes, please bring your refillable water bottle with you. You can take bottles with you into the studios.
You won’t be allowed to join a class if you’re more than 10 minutes late. This is because you’ll have missed the warm-up, which increases your chance of injury.
We aim to make our classes accessible to everyone regardless of disability. Please call us on 0121 667 6730 to discuss any support you might need.

Any Questions?

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